Telemedicine is an up and coming way to help connect your veterinarian with your pet at home and continue their care in between clinic visits. We are happy to now offer video consultations as a form of telemedicine to provide care for certain concerns and appointment types from the comfort of your home. Not all appointments can be seen via video consultation so please contact our clinic at (780) 756-5070 or at [email protected] to discuss possible telemedicine options for your pet if interested.
Please Note: Depending on the concern and outcome of the video consultation, your veterinarian may require your pet to be seen in the clinic which can be arranged as a drop off during your appointment.
We will be utilizing Zoom for telemedicine appointments. A working microphone and video capability are both required. A Zoom meeting link will be e-mailed to you the day of your pet's scheduled appointment. If you prefer to use your mobile phone, the Zoom app can be used. If you prefer to use a tablet, laptop, or desktop computer, you may use the Zoom program OR use Zoom right in your computer's web browser if you prefer not to download the software.
At the time of your scheduled appointment, we will expect your pet to be physically present in the room with you where they can easily be seen on video and readily handled by you as needed. We recommend keeping dogs on a collar & leash and having cats in a carrier to make this easier.
We ask that you send any supplemental images or videos of your pet to us at [email protected] prior to 2 hours before your pet's scheduled telemedicine appointment. An electronic form will be e-mailed to you shortly, which must be completed and submitted back to us prior to 2 hours before your pet's scheduled telemedicine appointment. If you have any difficulty with the electronic form, please let our staff know as soon as possible so alternative arrangements can be made. If we do not receive your completed electronic form prior to 2 hours before your pet's scheduled appointment, your appointment may be canceled and your payment will not be refunded to you.